Managed IT services for local businesses in West Virginia
PAFDS pairs accountable managed IT with GPT-5.5-class AI workflows, Linux-first endpoints, Microsoft 365 and Teams, and managed Windows app hosts for specialized software.
Practical AI and Linux-first IT.
Execution you can audit
From discovery to cutover to steady-state support, every change is planned, logged, and tied to a clear owner.
PAFDS Technologies delivers a managed operating model: clear ownership, documented systems, measurable service levels, and faster recovery during incidents.
We turn unknown IT risk into a verified baseline you can actually manage.
One operating view for system health, lifecycle risk, spending priorities, and accountability.
We only take responsibility for systems we can support end-to-end. That is how we keep response times and outcomes predictable.
Predictable operations
Problems usually come from undocumented changes and unsupported gear. Our onboarding removes that ambiguity and gives you a defendable support model.
Practical AI, Linux-first endpoints, and Microsoft 365 environments. If it impacts operations, we can own and run it.
Managed AI workflows using GPT-5.5-class reasoning for code, documentation, data review, and proactive troubleshooting.
Fast, reliable Linux endpoints, admin workstations, Proxmox hypervisors, and secure VPN/mesh network access.
Real backup validation, disaster recovery planning, and automated infrastructure that keeps every device supportable.
M365, Teams, and Teams Phone configured for Linux or Windows, with clear ownership and expert administration.
Enterprise-grade wireless, structured cabling, and switching modernization delivered with written MOP and validation.
GPU-heavy, CAD, CNC, and vendor software stay on managed Windows hosts for maximum reliability and lower endpoint cost.
We use the right tools, then standardize them so your environment stays stable.
AI
OpenAI + GPT-5.5
Reasoning-class automation and ops.
Virtualization
Proxmox + Azure + AWS
Identity, hosting, storage, and DR.
Microsoft
M365 + Entra + Intune
Unified comms and managed identity.
OS
Linux + Windows RDS
Fast endpoints and hosted apps.
We support regulated and high-accountability environments where uptime, documentation, and audit evidence are critical.
Clinical operations depend on privacy, uptime, and rapid recovery. We design around those realities.
Financial operations require disciplined controls, reliable evidence trails, and resilience under pressure.
Public-sector operations require secure delivery, continuity planning, and accountability under public scrutiny.
Compliance-aware operations
We implement and document technical controls so your compliance and legal advisors have clean, usable evidence. You get reliable operations and a defendable process.
We only promise what we can measure and support. Onboarding converts unknowns into a manageable operating baseline.
Step 01
We gather users, devices, services, vendors, domains, and access points, then verify them with you.
Step 02
We set control points for what PAFDS owns, what you own, and what your vendors own. Nothing is ambiguous.
Step 03
Monthly service delivery with clear on-site/remote boundaries, scheduled improvements, and accountable execution.
SLA
You will not be left wondering what’s happening.
Monthly
Some on-site is covered, some is billable. It’s agreed up front.
Vendor handling
With proper authorization, we handle 3rd-party support calls, escalations, and act as your technical liaison.
Every step produces an output you can hold us accountable to. No vague “we’ll take care of it.”
We confirm goals, urgency, and whether we are the right fit. You leave with clear next steps.
We confirm environment shape (sites, SSIDs, ISP, switching/firewall, identity) and the refresh constraints.
We define what PAFDS owns, what you own, and what vendors own. This prevents surprise invoices and surprise blame.
We write the responsibility matrix and list supported vs unsupported systems. Vendor authorization is documented.
We inventory what you have and verify it with you, so decisions are made from truth, not assumptions.
Devices, users, services, vendor accounts, network gear, and any existing diagrams/config exports. We validate access and ownership.
We present a plan that turns your environment into a supported system with predictable monthly cost.
Wi-Fi design, switching/VLAN/SSID plan, identity alignment, cable remediation list, BOM, and a staged upgrade path for legacy gear.
Every change is planned, documented, and validated. If something goes sideways, we roll back cleanly.
MOP, rollback plan, config backups, change window, acceptance tests (roaming, Teams call test, throughput, logs, monitoring).
We stabilize, document, and move into monthly operations: predictable costs, predictable support, predictable outcomes.
Post-cutover tuning, alert thresholds, log baselines, firmware policy, and continuous documentation upkeep.
The search questions local businesses usually ask before switching IT providers.
Yes. PAFDS provides managed IT services and business IT support for West Virginia businesses that need one accountable partner for support, Microsoft 365, Wi-Fi, vendors, and recurring infrastructure issues.
Yes. We handle Microsoft 365 administration, Teams Voice, enterprise Wi-Fi, structured cabling, network upgrades, and support coordination under one operating model so issues do not bounce between disconnected providers.
Yes. PAFDS is built for owner-operated and growing businesses that need professional IT support, cybersecurity basics, backup validation, and disaster recovery planning without building a full internal IT department.
That is common. We start by building a verified baseline, documenting the current environment, clarifying vendor ownership, and creating a practical cleanup plan so recurring issues stop getting rediscovered every month.
Yes. We are based in Saint Albans and regularly work across Kanawha County, Winfield, and beyond. We cover all of West Virginia with onsite service plus remote support continuity.
Yes. We drill, mount, trench, run and terminate cable, deploy equipment, and handle real field work in addition to remote support, Microsoft 365, and managed IT operations.
PAFDS Technologies is led by Luke Lavender using an owner-operator model, with vetted specialist contractors engaged when scope requires additional capacity.
Founder and lead engineer | West Virginia based | Insured as required by scope.
Best fit: owner-operated businesses, multi-site organizations, and regulated environments that need dependable IT operations with audit-ready process.
Tell us what needs to improve, and we will respond with a practical first-step plan. Fastest path is Teams.
Teams
Service area
West Virginia on-site delivery + U.S. remote support (hardware via shipping and scheduled visits).
Based in
Saint Albans, WV (Kanawha County) and Winfield, WV
Capacity note: vetted partner installer crews can be engaged for large physical infrastructure projects when needed.