Acceptable use

Last updated: 2026-06-02

Scope

This acceptable use policy applies to PAFDS Technologies websites, hosted applications, and any customer systems where PAFDS provides managed services.

Do

  • Use services for lawful business purposes
  • Protect credentials and follow onboarding/security requirements
  • Report suspected security incidents promptly
  • Use approved channels for sensitive or regulated data
  • Keep required licenses, authorizations, vendor approvals, and account ownership current

Don’t

  • Attempt unauthorized access to systems, accounts, or data
  • Use services for malware, phishing, or abusive activity
  • Bypass security controls or introduce unsupported equipment without approval
  • Submit passwords, private keys, payment card data, protected health information, or other regulated data through public forms
  • Use PAFDS systems to send spam, illegal marketing messages, unlawful robocalls, unlawful texts, or deceptive communications
  • Use automation, scripts, AI, or integrations to violate law, contracts, platform rules, privacy rights, or access controls

Unsupported equipment

PAFDS Technologies can only stand behind what we can support. If unsupported equipment is required, it must be documented, risk-accepted by the customer, and paired with an upgrade plan.

Regulated, payment, and sensitive systems

Customers must not place regulated or highly sensitive data into PAFDS-managed tools unless that data type is included in written scope and the correct safeguards, agreements, and channels are in place. Payment card data, protected health information, financial account information, government records, education records, and similar sensitive information require explicit handling rules.

Onsite and physical work

Onsite work must be lawful, safe, authorized, and properly scoped. Customers must provide safe access, identify hazards, confirm work areas, and disclose site rules, permit requirements, restricted systems, and safety constraints before work begins.

Suspension or refusal

PAFDS may refuse, pause, or suspend work that appears unlawful, unsafe, outside written scope, outside required authorization, abusive, deceptive, or likely to harm systems, people, customers, third parties, or PAFDS.