Managed IT + infrastructure delivery | Saint Albans, West Virginia (Kanawha County)
Execution you can audit
From discovery to cutover to steady-state support, every change is planned, logged, and tied to a clear owner.
PAFDS Technologies delivers a managed operating model: clear ownership, documented systems, measurable service levels, and faster recovery during incidents.
We turn unknown IT risk into a verified baseline you can actually manage.
One operating view for system health, lifecycle risk, spending priorities, and accountability.
We only take responsibility for systems we can support end-to-end. That is how we keep response times and outcomes predictable.
Predictable operations
Problems usually come from undocumented changes and unsupported gear. Our onboarding removes that ambiguity and gives you a defendable support model.
From network and cabling to identity, security, and recovery. If it impacts operations, we can own and run it.
Enterprise-grade wireless for offices and operations spaces, delivered with design validation, clean cutover, and monitoring.
End-to-end cabling delivery: routes, terminations, labeling, test results, and clean documentation handoff.
Security baselines, backup/restore readiness, centralized logging, and change control designed for fast recovery.
Identity, email, collaboration, endpoint management, and Teams Voice with clear tenant governance and ownership.
Cameras, PoE switching, display installs, and physical infrastructure work delivered to production standards.
Custom tooling, automation, and hosting to reduce manual work and connect field execution to leadership reporting.
We use the right tools, then standardize them so your environment stays stable.
Cloud
Azure + AWS
Identity, hosting, storage, and DR.
Microsoft
M365 + Entra + Intune
Unified comms and managed endpoints.
Network
Cisco, Meraki, Fortinet, Ubiquiti
WLC, switching, routing, and Wi-Fi.
Ops
Linux + automation
Repeatable deployments and monitoring.
We support regulated and high-accountability environments where uptime, documentation, and audit evidence are critical.
Clinical operations depend on privacy, uptime, and rapid recovery. We design around those realities.
Financial operations require disciplined controls, reliable evidence trails, and resilience under pressure.
Public-sector operations require secure delivery, continuity planning, and accountability under public scrutiny.
Compliance-aware operations
We implement and document technical controls so your compliance and legal advisors have clean, usable evidence. You get reliable operations and a defendable process.
We only promise what we can measure and support. Onboarding converts unknowns into a manageable operating baseline.
Step 01
We gather users, devices, services, vendors, domains, and access points, then verify them with you.
Step 02
We set control points for what PAFDS owns, what you own, and what your vendors own. Nothing is ambiguous.
Step 03
Monthly service delivery with clear on-site/remote boundaries, scheduled improvements, and accountable execution.
SLA
You will not be left wondering what’s happening.
Monthly
Some on-site is covered, some is billable. It’s agreed up front.
Vendor handling
With proper authorization, we handle 3rd-party support calls, escalations, and act as your technical liaison.
Every step produces an output you can hold us accountable to. No vague “we’ll take care of it.”
We confirm goals, urgency, and whether we are the right fit. You leave with clear next steps.
We confirm environment shape (sites, SSIDs, ISP, switching/firewall, identity) and the refresh constraints.
We define what PAFDS owns, what you own, and what vendors own. This prevents surprise invoices and surprise blame.
We write the responsibility matrix and list supported vs unsupported systems. Vendor authorization is documented.
We inventory what you have and verify it with you, so decisions are made from truth, not assumptions.
Devices, users, services, vendor accounts, network gear, and any existing diagrams/config exports. We validate access and ownership.
We present a plan that turns your environment into a supported system with predictable monthly cost.
Wi-Fi design, switching/VLAN/SSID plan, identity alignment, cable remediation list, BOM, and a staged upgrade path for legacy gear.
Every change is planned, documented, and validated. If something goes sideways, we roll back cleanly.
MOP, rollback plan, config backups, change window, acceptance tests (roaming, Teams call test, throughput, logs, monitoring).
We stabilize, document, and move into monthly operations: predictable costs, predictable support, predictable outcomes.
Post-cutover tuning, alert thresholds, log baselines, firmware policy, and continuous documentation upkeep.
The important stuff, answered plainly.
Yes. We are based in Saint Albans (and regularly work across Kanawha County, Winfield, and beyond). We cover all of West Virginia with full MSP capability.
Yes, with practical limitations. Remote work covers most needs; hardware support depends on shipping speed and scheduled on-site visits.
We can keep it running if it can be supported. If it is unsupported, we document it and provide a clear upgrade path so your system becomes sustainable with predictable outcomes.
Yes. We drill, mount, trench, run and terminate cable, and deploy equipment. We also partner with Keith’s Kitchens for additional installer capacity when needed.
PAFDS Technologies is led by Luke Lavender using an owner-operator model, with vetted specialist contractors engaged when scope requires additional capacity.
Founder and lead engineer | West Virginia based | Insured as required by scope.
Best fit: owner-operated businesses, multi-site organizations, and regulated environments that need dependable IT operations with audit-ready process.
Tell us what needs to improve, and we will respond with a practical first-step plan. Fastest path is Teams.
Teams
Service area
West Virginia on-site delivery + U.S. remote support (hardware via shipping and scheduled visits).
Based in
Saint Albans, WV (Kanawha County) and Winfield, WV
Capacity note: vetted partner installer crews can be engaged for large physical infrastructure projects when needed.